adda97's Privacy Policy

1. What Information We Collect

When registering on the adda97 platform and using our services, we may collect the following types of information:

a) Information You Provide Directly

This includes information you give us when you open an account or use our services:

• Full name, date of birth, and gender
• Email address and mobile number
• National ID card or passport details (for age and identity verification)
• Residential address
• Payment-related information (bKash, Nagad, Rocket account numbers)
• Your chosen username and password

b) Information Collected Automatically

The following information may be collected through technical means while you use our services:

• IP address and device identifier
• Browser type, operating system, and device model
• Login time, session duration, and activity logs
• Gaming history, bet amounts, and transaction records
• Which pages of the site you visited and how long you stayed
• Referral source (how you arrived at the site)

c) Information Received from Third Parties

Necessary information may also be collected from legitimate third-party service providers for the purposes of fraud prevention, identity verification, and financial security.

2. Purpose of Data Use

We use the information we collect only for lawful and clearly defined purposes. The main purposes for which we use your data are set out in detail below:

• Account Management: To create, verify, manage, and maintain your account.
• Service Delivery: To provide gaming, betting, deposits, withdrawals, and other core services without interruption.
• Payment Processing: To complete deposits and withdrawals securely via bKash, Nagad, and Rocket.
• Customer Support: To resolve any issues, questions, or complaints you may have.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Age Verification: To ensure that only users aged 21 or above can use the platform.
• Responsible Gaming: To identify patterns of excessive play and provide timely support.
• Notifications and Updates: To inform you of new offers, bonuses, and important service updates (only with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and instructions from regulatory bodies.
• Service Improvement: To analyze user experience and further improve the platform.

3. Data Storage and Security

adda97 uses industry-standard technologies and processes to protect your personal information. Our security measures include:

Encryption and Technical Protection

• All data transmissions are kept encrypted using SSL (Secure Socket Layer) encryption technology.
• Account passwords and sensitive information are stored in a hashed and encrypted state.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available for users to use.

Access Control

• Only authorized staff can access personal information, and only on a need-to-know basis.
• All staff are required to follow strict confidentiality rules and receive regular training.
• Every instance of data access is logged and monitored.

Please keep in mind that no method of data transmission over the internet or electronic storage is 100% secure. While we make every effort to protect your information, absolute security cannot be guaranteed.

4. Sharing Information with Third Parties

adda97 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances:

Service Partners

We work with trusted third-party providers to handle core services such as payment processing, identity verification, technical infrastructure, and customer support. These organizations will only receive the information needed to perform their designated tasks, and they are bound by obligations equivalent to this Privacy Policy.

Legal Obligations

We may be required to disclose information in order to comply with court orders, requests from government authorities, or applicable legal obligations. Any such disclosure will always be kept to the minimum necessary within the bounds of the law.

Fraud Prevention

Information may be shared with relevant authorities or security service providers in the interest of preventing money laundering, fraud, or other illegal activities.

Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. Users will be given advance notice in such cases.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types and Uses of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and operate the platform's core functions.
• Functional Cookies: Used to remember your preferred language, display settings, and personalized experience.
• Analytics Cookies: Used to understand which pages are visited most and which aspects of the service need improvement.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may limit some of the platform's core functions.

6. Your Rights

As a user of adda97, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
• Right to Object: You have the right to object to the use of your information for marketing communications.
• Right to Withdraw Consent: You may withdraw any consent previously given at any time, though this will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team via live chat or email. We will process your request within a reasonable time.

7. Account Registration and Age Verification

adda97 is a responsible gaming platform. The following conditions apply to the use of our services:

• To open an account on adda97, you must be at least 21 years of age.
• All information provided at the time of registration must be truthful, accurate, and complete.
• For the purpose of identity verification (KYC), you may be asked to provide details from your national ID card, passport, or other government-issued identity document.
• Each person may hold only one account; having multiple accounts will be treated as a violation of policy.
• Documents collected for identity verification are stored securely using SSL encryption technology.

We take the protection of minors very seriously. If information comes to our attention that a minor is using an account, that account will be closed immediately and all associated information will be deleted.

8. Protection of Payment Information

bKash, Nagad, and Rocket are used for transactions on adda97. We take particular care with the security of your financial information:

• All information is kept encrypted using SSL technology during payment transactions.
• Your full payment account details (PIN, password) are not stored on our servers.
• A record of each transaction is stored securely and used only for verification purposes.
• Only the minimum information necessary to complete a transaction is shared with payment service providers.
• If a suspicious transaction is detected, it is suspended immediately and you are asked to verify it.

The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500. All transactions are recorded according to Bangladesh Standard Time (BST, UTC+6).

9. Data Retention Period

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account: Information is retained for the entire period your account remains active.
• After Account Closure: Financial transaction and identity verification information is retained for a set period due to legal obligations.
• Legal Claims: If any legal dispute or investigation is ongoing, the relevant information is retained until it is resolved.
• Voluntary Deletion: Subject to applicable law, your information may be deleted upon your request.

After the specified retention period, information is securely destroyed or anonymized so that you can no longer be identified from it.

10. Changes to This Policy

adda97 may update this Privacy Policy from time to time as its services and technology evolve. Our process for making changes is as follows:

• For significant changes, advance notice will be sent to your registered email address.
• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• Continuing to use the platform after notification will be considered as your consent to the updated policy.
• If you do not agree with the changes, you have the full right to close your account.

We recommend that you visit this page regularly and keep yourself updated on any new changes.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

We generally try to respond to your email requests as quickly as possible. For privacy-related requests, we may need to verify your identity to ensure that unauthorized individuals cannot access your information.